Submit a ticket

Why am I not getting my password reset email?

There are two ways to sign up and register an account with Linktree: you either create a username and password, or you sign up with your Instagram account. 

To log in to your Linktree correctly, you need to log in the same way you initially signed up. 

For example, if you signed up with a username and password, you will need to log in using that method. If you signed up with your Instagram account, you will need to continue to log in using that same Instagram. 

When you sign up by creating a username and password, you will need to log in using the same username and password. If you happen to forget your password, you can reset your password by clicking on this link here. Once you enter your correct Linktree username, you will receive the password reset link in your email inbox. 

I’m not getting the password reset email!

If you aren’t receiving the password reset link, it is likely you signed up to Linktree using your Instagram. When you sign up with your Instagram account, you do not have to create a password and this could be why you aren't receiving the link. As you haven't created a password with Linktree, you don’t have to reset it. 

To log into your Linktree account using your Instagram:

  1. Go to and log-in to your linked Instagram account. 

  2. Go to the Linktree website, and press the 'Login' button. 

  3. From here, you will see a grey button, 'Login with Instagram Account' option at the top and it should automatically log you into your Linktree profile.

Make sure you're logged into the correct Instagram account in your Internet browser first, before you log into Linktree.

If you have any questions, please contact our customer support team via this form, or emailing

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.